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BioFire Diagnostics outsources maintenance to UK firm


15 October, 2013  
UK-based Hugo Technology has been appointed by US-based BioFire Diagnostics to service a model which helps improve patient care.
Hugo Technology, the leading medical technology repair and service specialist, has been appointed to support BioFire’s FilmArray System – a multi-purpose device which identifies numerous respiratory viruses and bacteria, for example: adenovirus, influenza and bordetella pertussis – a bacterium that is a cause of whooping cough.
Hugo has an ongoing contract with BioFire based in Salt Lake City, Utah, which is known for developing, manufacturing and selling the fastest, highest-quality machines in the world for DNA analysis.
Hugo will take responsibility for repairing and maintaining the equipment which will be sent to Hugo’s new £700,000 Bromsgrove facility. This facility was designed specifically to match the needs of Hugo’s growing client base of leading original equipment manufacturers (OEMs).
Biomedical service engineers for Hugo Technology have spent two weeks in Salt Lake City being trained on the Film Array System which integrates sample preparation, amplification, detection and analysis into one process to detect emerging infectious diseases in just one hour.
The user-friendly FilmArray System is used in hospital-based, clinical laboratories across the USA and Europe.
Andrew Parton, joint managing director at Hugo Technology, says: “Medical technology is continuing to grow at a rapid pace and, with it, the need for skilled specialists to service equipment to the highest levels.
“Our role is to ensure that the FilmArray System always performs at peak efficiency and meets stringent international standards thereby safeguarding BioFire Diagnostic’s reputation as a leading clinical diagnostics manufacturer and distributor.”
The equipment will make it easier to get faster and more accurate results which could improve patient management, limit the spread of disease and reduce overall healthcare costs.
Kirk Ririe, chief executive officer at BioFire Diagnostics, explains: “The importance of the machine is crucial as it can save lives but, equally, this has to be matched with reliability.
 
“Hugo has shown that it has both the knowledge and specialist expertise to support the FilmArray System equipment over Europe.”
 
Hugo employs more than 50 people across the UK servicing medical devices and equipment for OEMs both at home and across Europe.
Accredited to ISO 13485 medical device quality management standard and ISO 9001:2008, Hugo’s facility and field engineer teams provide support to some of the world’s largest OEMs including: Philips, Nipro, Moog, Nutricia, Therapy Equipment, Cosmed, Nikkiso, Care Innovations-GE and Teleflex.